We license on a per named user (i.e. each individual person) basis by default.We do not allow generic/shared user accounts and we do not offer
How do I configure emails from the platform? (From addresses, SPF records and mail rules)
Our platform uses SendGrid as our bulk emailing service, which means that all emails sent from our platform will run through SendGrid and be delivered
How does your support work?
If you have questions, need help or encounter a problem or issue with our platform or apps, simply get in touch with our dedicated support team. Our
How do I log into the mobile app?
You must be registered as an app user in order to log into the mobile app.Once you are set up as an app user on the website, you will receive an email
What is the difference between Standard and Premium users?
We provide multiple user types to address different usage profiles and scenarios.Note that all Premium features require all involved users (whether in
When does the app synchronise/check for updates?
Screens and all other content is updated on the device at pre-defined synchronisation intervals that occur in the background when the app is