GPS is probably the single biggest battery killer, however our apps don't run the GPS very much aside from "warming up" GPS when logging in, and then
What is the difference between Standard and Premium users?
We provide multiple user types to address different usage profiles and scenarios.Note that all Premium features require all involved users (whether in
When does the app synchronise/check for updates?
Screens and all other content is updated on the device at pre-defined synchronisation intervals that occur in the background when the app is
Screens/Docs don’t show on my device anymore! Why?
More than likely you have a Folder in your account which is restricting user access. This is easily seen by the "lock" icon which shows next to a
Photos/Videos/Audio files aren’t available on the Data page! Why?
Most likely the files in question have not finished uploading from the app yet. When a form entry is completed, the answer values are prioritised and
Does the app work offline (without internet connection)?
Absolutely!Our first customer was a disaster management company, so being able to use the app after a hurricane or flood, with no network
How do I filter what users see on the app/website?
Here is the current rule of thumb when it comes to restricting visibility/access to content across the platform:Access Permissions control the user's
My connectors/jobs don’t run immediately! Why?
Behind our main web platform, we run a set of dedicated worker servers that process platform generated jobs in the background.These jobs are usually